Effective Date: 1st December 2024
Last Updated: 1st December 2024
Key Points: This privacy policy explains how we collect, use, and protect your personal information when you participate in our travel research survey and rewards program. By participating, you consent to the practices described in this policy.
1. Information We Collect
1.1 Information You Provide
When you participate in our survey, we collect:
- Contact Information: Full name, email address, and mobile phone number
- Demographic Data: Age group and location information
- Address Details: Full postal address for delivery of travel documents
- Survey Responses: Your answers to research questions about travel preferences, financial interests, and savings behavior
- Travel Preferences: Your selected destination and preferred travel timeframe
1.2 Information Collected Automatically
We automatically collect certain technical information:
- IP address and approximate geographic location
- Browser type and version
- Device information (desktop/mobile)
- Time and date of your visit
- Pages viewed and interaction with site features
- Referring website information
2. How We Use Your Information
2.1 Primary Uses
- Travel Reward Fulfillment: To process and deliver your free European city break vouchers
- Research Purposes: To conduct market research on travel preferences and financial planning interests
- Communication: To send booking confirmations, travel documents, and important updates about your reward
- Verification: To verify your identity and prevent fraudulent claims
2.2 Marketing and Partner Communications
With your consent obtained during the survey process, we may:
- Send you information about government-backed savings schemes and investment opportunities
- Share your contact details with carefully selected financial services partners who may contact you about relevant products
- Send periodic updates about travel opportunities and financial planning resources
Important: Your participation in the travel reward program includes consent to receive communications from our financial services partners. This is a condition of receiving the free travel vouchers.
3. Information Sharing and Disclosure
3.1 Third-Party Partners
We share your information with:
- Travel Partners: Hotels and booking services necessary to fulfill your travel reward
- Financial Services Partners: Selected investment and savings providers who may offer products aligned with your expressed interests
- Service Providers: Companies that help us deliver our services (e.g., email providers, analytics services)
- Delivery Services: Royal Mail or courier services for sending travel documents
3.2 Legal Requirements
We may disclose your information when required by law, including:
- To comply with legal processes or government requests
- To protect our rights, property, or safety
- To prevent fraud or illegal activities
4. Data Retention
We retain your personal information for:
- Travel Booking Data: 24 months from your travel date to handle any queries or issues
- Marketing Preferences: Until you opt-out of communications
- Survey Responses: 5 years for research analysis purposes
- Financial Records: 7 years as required by tax and accounting regulations
5. Your Rights and Choices
5.1 Access and Control
You have the right to:
- Request a copy of the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal data (subject to legal requirements)
- Object to certain uses of your information
- Withdraw consent for marketing communications
5.2 Opting Out
You can opt-out of marketing communications by:
- Clicking the "unsubscribe" link in any marketing email
- Contacting us at privacy@travel-rewards-survey.com
- Calling our privacy helpline: 0800 XXX XXXX
Note: Opting out of marketing communications does not affect your eligibility for travel rewards already claimed, but may impact your ability to participate in future programs.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- SSL encryption for all data transmission
- Secure servers with restricted access
- Regular security audits and updates
- Staff training on data protection
- PCI DSS compliance for any payment processing
7. International Transfers
Your information may be transferred to and processed in countries outside the UK, including:
- European Union countries (for travel bookings)
- United States (for certain service providers)
We ensure appropriate safeguards are in place for such transfers in compliance with data protection laws.
8. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. Participants must be 18 or older to claim travel rewards.
9. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your survey progress
- Analyze site usage and improve our services
- Prevent fraudulent submissions
- Personalize your experience
You can control cookies through your browser settings, though this may affect site functionality.
10. Changes to This Policy
We may update this privacy policy periodically. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending an email notification if you're subscribed
- Updating the "Last Updated" date above
11. Contact Information
For privacy-related questions or to exercise your rights, contact us at:
European Travel Research Initiative
Data Protection Officer
PO Box XXXX
London, UK
Email: privacy@travel-rewards-survey.com
Phone: 0800 XXX XXXX
12. Supervisory Authority
You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data appropriately.
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Helpline: 0303 123 1113
Website: ico.org.uk